metroWEB Home | Phone Compatibility | FAQs | Terms of Use
MetroWEB® FAQs
Answers
How do I sign up for MetroWEB?
You can visit your local MetroPCS store or call Customer Service at 1-888-8metro8.
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How do I know if I’m eligible to sign up for MetroWEB?
You must be on a $35 calling plan or higher and have a phone that is capable of supporting MetroWEB.
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How much does MetroWEB cost?
MetroWEB is available for $5 per month.
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How am I charged for MetroWEB?
You will be charged a monthly fee for the MetroWEB service. You will pay for MetroWEB® just like you do for your MetroPCS calling plan and features.
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If I have MetroWEB, will I be able to visit any website I want?
You can use MetroWEB to visit most websites. However, not all websites are designed for wireless phones so some sites may not display properly on your phone.
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How often can I use MetroWEB?
Access to MetroWEB is unlimited, you can browse MetroWEB® as much as you like.
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When I exit MetroWEB and then get back in, I see the last site I visited. Why is that?
Some phones do not automatically clear your web browsing history. You can clear the history manually be selecting “Menu” and then “Clear History” or “Clear Cache,” depending on your phone model.
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How do I get back to the MetroWEB home page?
From the browser menu, simply select the “Home” key and you will be directed to the MetroWEB home page.
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How can I visit a particular website?
Once you have accessed MetroWEB select “Menu” and then select “Go to URL.” From the “Go to URL” screen all you have to do is type in the address for the website you would like to visit and then select “Go.” This option is not available on all phones.
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Can I download content to my phone?
No, MetroWEB does not currently support the download of any content types or attachments.
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If I am traveling, can I use MetroWEB?
You can use MetroWEB if you travel to another MetroPCS region, but you will not be able to access MetroWEB® if you are outside one of our regional calling areas.
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If I am using MetroWEB and a call comes in, what will happen?
If you are viewing a page you have recently loaded on MetroWEB, you can choose to answer the call as you normally would. While you are on the call your MetroWEB® session will be temporarily suspended. Once you end the call you will be able to resume your MetroWEB® session. If you are moving between pages on MetroWEB® and data is uploading on your phone, the call will be directed to voicemail, if applicable.
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